Privacy Policy
Last updated: September 2024
Introduction
heath-whale is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
By using our website and services, you consent to the data practices described in this policy. We encourage you to read this document carefully and contact us if you have any questions.
Information We Collect
We collect information that you provide directly to us when you:
- Complete forms on our website, including booking requests and enquiries
- Subscribe to our newsletter or communications
- Participate in our training programs
- Contact us via email or other communication channels
The types of personal information we may collect include:
- Name and contact information (email address, postal address)
- Professional background and training goals
- Payment information when booking services
- Training session recordings and progress notes
- Communication records between you and our team
Automatically Collected Information
When you access our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website or search terms
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and improving our training services
- Processing bookings and payments
- Communicating with you about our services, updates, and promotional offers
- Responding to your enquiries and support requests
- Analysing website usage to improve user experience
- Complying with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With service providers who assist in our operations (payment processors, email services)
- When required by law or to respond to legal processes
- To protect our rights, privacy, safety, or property
- In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Training records and session recordings are retained for the duration of your relationship with us and for a reasonable period thereafter.
Your Rights
Under applicable privacy laws, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Data portability where applicable
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details provided below.
Cookies
Our website uses cookies and similar tracking technologies. For detailed information about our use of cookies, please refer to our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
heath-whale
Suite 412, Media Tower
88 Collins Street
Melbourne, VIC 3000
Australia
Email: [email protected]